Frequently Asked Questions
Everything you need to know about your Sunski experience.
What is your shipping policy?
We offer standard shipping on all domestic orders, typically arriving within 3-5 business days. Expedited shipping options are available at checkout for an additional fee.
How do I initiate a return or exchange?
We offer a 30-day return window for all unused items in their original packaging. Simply visit our online returns portal to generate a prepaid shipping label and start your refund or exchange process.
Are your products covered by a warranty?
Yes, all Sunski products come with a lifetime warranty against manufacturing defects. If your gear breaks under normal use, we will repair or replace it for you.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer buy-now-pay-later options via Affirm.
How can I track my order?
Once your order ships, you will receive an email confirmation with a tracking number. You can use this number on our website's 'Track Order' page to see real-time updates on your delivery.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated at the final stage of checkout.